Thank you for shopping with Bigedutoy.com Our goal is to make your shopping experience easy, fast and enjoyable.
The answers to our most frequently asked questions are listed below.
Common Orders queries answered
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security on all pages. Most websites only use SSL Encryption on the checkout pages, to provide you with additional security we use SSL on every page of the BigEduToy website.
We use Paypal Payments as our payment gateway to process all of our credit card payments to ensure the safety and security of your payment information.
We don’t share or sell your personal information to anyone.
As we are an online-only store our products are only available for shipment.
We aim to dispatch your order as soon as possible after it is received.
Please allow 1 – 4 business days of processing and production time for your order to ship out.
You will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.
Please Note: as your shipping confirmation email contains a link to track your order, please check your spam folder if you have not received this email.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line “CANCEL“.
Once your order is shipped, you will receive an email with a tracking number. Please note if you have not received this email, please check the spam folder in your emails as it contains links to track your order and some email systems mark this as spam.
If you can’t track your order, contact us and we can do this for you.
Freight services take at least 24 hours to update tracking numbers online, once this time has passed you should see your order moving through the delivery system.
If your tracking number is still showing as Invalid 1 business day after it is shipped please contact us as occasionally technical issues may prevent a tracking number from showing online.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.
We make every effort to ensure all your products are correctly delivered, however sometimes mistakes are made – don’t worry – we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Contact us and we will fix the issue immediately.
Occasionally, items are shipped in separate shipments, if an item is missing from your order it may be in a second parcel, please check your tracking as tracking will show multiple boxes.
Track your order by using the tracking number contained in your shipping email, whilst our carriers are required to notify you when they have attempted delivery, occasionally your order may be waiting at the local Post Office or courier depot for pick up.
If you aren’t able to track your order or you have not been notified of its location please contact us and we will locate your parcel for you.
We accept the following payment methods :
Credit Cards – Mastercard, VISA, Amex
If you need to swap an item
Returns and Exchanges
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
U.S orders will be shipped via USPS & Epacket and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5 – 20 Business days
Average transit times to International: 10 – 30 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Bigedutoy provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after shipment confirmation, fill it in on our Track my Order page Bigedutoy Track Your Order and click on the Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
We provide free worldwide shipping to over 200 countries & regions.
As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!
Once your item has been received we will process a refund within 24 hours provided it is returned in a saleable, undamaged condition.