Common queries answered
Frequently asked Questions
Please allow 1 – 4 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & Epacket and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5 – 20 Business days
Average transit times to International: 10 – 30 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line “CANCEL“.
We may be able to help. Send us an email with as much detail as you can and we will get back to you as soon as possible.
Once your item has been received we will process a refund within 24 hours provided it is returned in a saleable, undamaged condition.